Delivery, Cancellations, Returns & Warranty

Last updated: 3 August 2026

This page summarises how delivery, collection, cancellations, returns and warranty claims work for Daniel Roe trade orders. It should be read with our Trade Terms and Conditions, the order confirmation and any written quotation or specification we have accepted.

1. Trade-only, made-to-order products

Daniel Roe supplies customers acting wholly or mainly for their trade, business, craft or profession. Our bathroom furniture is manufactured, painted, finished or configured to order using the customer's selected model, dimensions, colour, basin arrangement, fittings and other options. It is not ordinary returnable stock and may not be suitable for resale to another customer.

Statutory consumer cooling-off rights do not apply to genuine business-to-business purchases. If we accept an order from someone who is legally acting as a consumer, nothing on this page limits rights that cannot lawfully be excluded.

2. Delivery charges and areas

The delivery method, charge and destination confirmed at checkout, in a quotation or in the order confirmation form part of the order.

• England: one-person assisted delivery is £90 excluding VAT for the first vanity, plus £50 excluding VAT for each additional vanity in the same order.
• Wales and eligible mainland Scotland: the England charge plus one £20 excluding VAT regional charge per order.
• Scottish Highlands, islands and Northern Ireland: delivery is subject to an individual quotation, which must be accepted before the order is placed unless we agree another process in writing.

No pallet delivery service is currently offered. If a checkout charge conflicts with a written quotation or order confirmation, please contact us before placing the order so that it can be corrected.

3. Delivery access and offloading

The customer must provide a complete address and contact number and tell us before ordering about stairs, parking or timed-access restrictions, low bridges, narrow roads and any other delivery risk.

A responsible person must be available to receive and inspect the goods. The customer must provide a capable adult to help the driver unload and carry the vanity, regardless of product size.

• Commercial address: delivery is kerbside unless we expressly confirm otherwise.
• Residential or project address: any carrying service is limited to a suitable downstairs room.
• Delivery does not include installation, unpacking, removal of packaging or removal of existing furniture.

The customer must ensure the delivery location is safe and reasonably accessible. If delivery cannot be completed because these requirements have not been met, we may charge reasonable redelivery, storage and handling costs.

4. Free workshop collection

Free collection is available by confirmed appointment from BELWOOD AND ROE LTD, 38 Dewsbury Road, Ossett, WF5 9NQ.

Once the order is ready, request a preferred collection date and time and wait for our confirmation before travelling. We will provide reasonable help loading, but the customer is responsible for bringing a suitable vehicle and securing equipment and for ensuring the goods are safely loaded and restrained before departure.

If a confirmed collection is missed, or the vehicle or securing equipment is unsuitable, we may require a new appointment and charge reasonable storage or handling costs where these have been incurred.

5. Order changes and cancellations

Send any request to change or cancel an order in writing to hello@danielroe.co.uk as soon as possible.

Before design work, production or procurement begins, we may agree to a change or cancellation and may deduct or charge reasonable design, administration, payment-processing, material, supplier and other costs already incurred.

Once design work, production, finishing or procurement of made-to-order components has begun, an order cannot be changed or cancelled unless we expressly agree in writing. If we agree, the customer must pay the reasonable costs and losses caused by the change or cancellation.

6. Change of mind and customer-selected errors

We do not accept returns or provide refunds for a genuine business-to-business order merely because:

• the customer or its end customer changes their mind;
• the wrong size, colour, configuration or quantity was selected;
• site measurements, access, service positions or suitability were not checked before ordering;
• the customer's project is delayed, altered or cancelled; or
• the goods are no longer required.

Please check the complete configuration, measurements, finish, handing, basin, tap, handle, worktop and delivery details before submitting the order.

7. Damage, shortages and incorrect goods

Inspect the packaging and goods as soon as reasonably possible after delivery and before installation or alteration.

Report visible transit damage, missing items or an incorrect delivery promptly and, where reasonably possible, within two business days. Include the order number, photographs of the outer packaging and product, and a clear description of the issue. Report a hidden defect promptly after it is discovered.

Do not install, alter, repair or dispose of an item that may be damaged, incorrect or defective before giving us a reasonable opportunity to inspect it or provide instructions. A delay in reporting does not automatically remove a valid legal right, but it may affect our ability to investigate the issue or recover the loss from a carrier.

8. Return authorisation

No goods may be returned without our prior written return authorisation and instructions. Unauthorised returns may be refused, and resulting carriage, handling or storage costs may be charged to the customer.

Keep the original packaging where reasonably possible and protect the goods while a claim is investigated. We will confirm whether an inspection, collection, component return or full-product return is required and provide the relevant address and packaging instructions. Do not send goods to our registered office or workshop without written confirmation.

9. Two-year manufacturing-defect warranty

Subject to our Trade Terms, the original trade purchaser receives a two-year warranty against manufacturing defects in materials or workmanship from the date of delivery. It applies where, under normal intended use and with proper installation and care, the goods materially fail because of a manufacturing defect.

A claim must be made by the trade account holder promptly after the suspected defect is discovered and within the warranty period. Email hello@danielroe.co.uk with the order number, a clear description and reasonable photographic or video evidence. We may request more information, inspect the goods or ask for the affected item or component to be returned.

If we confirm a valid manufacturing defect, we may, within a reasonable time and as appropriate, repair the affected goods or component; supply a replacement component; replace the affected goods where another remedy is not reasonable; provide a price reduction or account credit; or refund the price paid for the affected goods where another remedy is not reasonable.

Made-to-order replacements may require a reasonable production lead time. Do not arrange third-party repair, removal, refitting or replacement at our cost without our prior written approval.

10. Warranty exclusions

Unless directly caused by a manufacturing defect, the warranty does not cover:

• normal wear and tear or minor variations inherent in hand-finished, made-to-order products;
• colour differences caused by screens, lighting, samples, age or separate production batches;
• damage from standing water, excessive humidity, poor ventilation, harsh chemicals, abrasives or failure to wipe spills promptly;
• building movement, uneven surfaces, unsuitable site conditions or inadequate support;
• misuse, impact, overloading, neglect, incorrect cleaning or poor installation;
• defects caused by third-party products, worktops, basins, taps, wastes, fixings or installation; or
• cutting, drilling, repair, refinishing or other alteration not authorised by us.

The express warranty does not remove any term or liability that cannot lawfully be excluded or restricted.

11. Refunds and costs

An authorised refund will normally be made to the original payment method. Bank and payment-provider processing times are outside our control.

Delivery or return costs are refunded only where required by law or agreed by us as part of an accepted claim. Where a change or cancellation is agreed, reasonable costs already incurred may be deducted or charged as set out above and in the Trade Terms.

12. Contact

For delivery, cancellation, damage, return or warranty enquiries, contact:

Email: hello@danielroe.co.uk
Telephone: 01924 682284
Post: BELWOOD AND ROE LTD, 38 Dewsbury Road, Ossett, WF5 9NQ

The full contractual position is set out in our Trade Terms and Conditions.