Trade Terms and Conditions

Last updated: 2 August 2026

These terms apply to orders placed with Belwood and Roe Ltd, trading as Daniel Roe. Daniel Roe is a trade-only supplier of bathroom furniture and related products.

1. About us

Daniel Roe is a trading name of Belwood and Roe Ltd, a company registered in England and Wales under company number 14168465.

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Email: hello@danielroe.co.uk

Telephone: 01924 682284

2. Trade-only sales

We supply products only to customers acting wholly or mainly for purposes relating to their trade, business, craft or profession. By applying for a trade account or placing an order, you confirm that:

• you are purchasing as a business and not as a consumer;
• the information you provide about your business is accurate and complete;
• you have authority to bind the business named on the account or order; and
• you will not present yourself as a consumer in relation to the contract.

We may refuse, suspend or close a trade account where we cannot verify trade status or where these terms are breached.

If we accept an order from a person who is legally acting as a consumer, nothing in these terms limits rights that cannot lawfully be excluded under consumer law.

3. These terms

These terms, together with the order confirmation and any specification expressly accepted by us in writing, form the contract between us. They apply to the exclusion of any terms a customer seeks to impose, unless we agree otherwise in writing.

Please save or print a copy when placing an order. We may update these terms from time to time, but the version in force when an order is accepted will apply to that order.

4. Products and specifications

Product descriptions, drawings, photographs, renders, samples and dimensions are intended to give a reasonable representation of the product. Because products are manufactured and finished to order:

• minor variations in colour, sheen, texture, grain, joints, dimensions and finish may occur;
• colours viewed on screens or printed materials may differ from the finished product;
• samples may vary slightly from the final batch or finished item; and
• technical changes may be made where they do not materially reduce the product's function, appearance or quality.

You are responsible for checking the final configuration, dimensions, colour, handing, basin, tap, handle, worktop, delivery details and any other selected options before submitting the order.

Custom sizes may be available where we confirm that the requested design and basin arrangement are practical. They carry an additional cost and are supplied only against an individual written quotation accepted by the customer.

5. Trade accounts

Trade account approval is at our discretion. Account access and pricing are confidential to the approved business and must not be shared with unauthorised persons.

You are responsible for keeping login details secure and for activity carried out through your account. Tell us promptly if you believe the account has been accessed without permission.

6. Prices and VAT

Prices are those displayed or quoted when the order is placed. The website or quotation will state whether VAT is included or added separately.

Delivery, special handling, redelivery, storage, installation and other charges are payable where shown at checkout, stated in the quotation or otherwise agreed in writing.

We may correct an obvious pricing or description error before accepting an order. If an error is discovered after acceptance, we will contact you and will not make a material change without your agreement.

7. Orders and contract formation

Submitting an order is an offer to buy the products shown in the order. An automated acknowledgement confirms receipt only and does not mean the order has been accepted.

The contract is formed when we issue an order confirmation expressly accepting the order, take payment and begin processing the order, or dispatch the goods, whichever happens first.

We may decline an order, including where trade status cannot be verified, a product is unavailable, delivery is not reasonably possible, payment is not authorised, or an error has occurred.

8. Payment

Unless written credit terms have been agreed, payment must be made in full when the order is placed. We may delay production or delivery until cleared payment has been received.

Where credit terms apply, invoices are payable by the due date. We may charge statutory interest and recovery costs on overdue business debts and may suspend further supply until all overdue sums are paid.

9. Bespoke products, changes, cancellations and returns

Our furniture is manufactured, painted, finished or configured to order using the customer's selected specifications. This may include the model, dimensions, depth, colour, basin arrangement, handles, fittings and other options. The goods are therefore not held as ordinary returnable stock and may not be suitable for resale to another customer.

Statutory consumer cooling-off rights do not apply to genuine business-to-business purchases. We do not accept returns or provide refunds merely because:

• the customer or its end customer changes their mind;
• the goods were ordered in the wrong size, colour, configuration or quantity;
• site measurements, access or suitability were not checked before ordering;
• the customer's project is delayed, altered or cancelled; or
• the goods are no longer required.

Requests to change or cancel an order must be made in writing as soon as possible. Before production or procurement begins, we may agree to a change or cancellation and may deduct or charge reasonable design, administration, payment-processing, material, supplier and other costs already incurred.

Once design work, production, finishing or procurement of made-to-order components has begun, an order cannot be changed or cancelled unless we expressly agree in writing. If we agree, the customer must pay the costs and losses reasonably arising from the change or cancellation.

No goods may be returned without our prior written return authorisation and instructions. Unauthorised returns may be refused and any resulting carriage, handling or storage cost may be charged to the customer.

This clause does not remove the customer's rights where goods are damaged in transit, supplied incorrectly or have a manufacturing defect covered by clause 15.

10. Lead times

The current standard production lead time is approximately 4 weeks. Lead times are estimates unless a delivery date is expressly agreed by us in writing as fixed. A lead time normally begins after we have received cleared payment, complete specifications and any approvals or information needed from the customer.

We will take reasonable steps to meet estimated dates but are not responsible for delay caused by incomplete information, customer changes, supplier delays, carrier disruption or events outside our reasonable control.

11. Delivery, collection, access and offloading

The delivery method, charge and destination will be stated at checkout, in a quotation or in the order confirmation. In England, the launch service for single and double vanity units is one-person assisted delivery at £90 excluding VAT for the first vanity, plus £50 excluding VAT for each additional vanity in the same order. Wales and eligible mainland Scotland carry one additional £20 excluding VAT regional charge per order. No pallet delivery service is currently offered.

Delivery to the Scottish Highlands, islands and Northern Ireland is subject to an individual quotation. The customer must obtain and accept that quotation before placing the order unless we expressly agree another process in writing.

The customer must:

• provide a complete and accurate delivery address and contact number;
• tell us before ordering about access restrictions, stairs, parking limits, timed access, low bridges, narrow roads or other delivery risks;
• ensure that a responsible person is available to receive and inspect the goods;
• provide enough able-bodied assistance to offload where the selected service requires it; and
• ensure that the delivery location is safe and reasonably accessible.

The customer must provide a capable adult to help the driver unload and carry the vanity, regardless of product size. Commercial-address delivery is kerbside unless we expressly confirm otherwise. Any residential or project-address carrying service is limited to a suitable downstairs room and does not include installation, unpacking or removal of packaging or existing furniture.

Free collection is available by confirmed appointment from Belwood & Roe, 38 Dewsbury Road, Ossett, WF5 9NQ. Once the order is ready, the customer must request a preferred collection date and time and wait for our confirmation before travelling. We will provide reasonable help loading, but the customer is responsible for bringing a suitable vehicle, providing suitable securing equipment and ensuring the goods are safely loaded and restrained before departure.

If delivery cannot be completed because the customer has not met these requirements, we may charge reasonable redelivery, storage and handling costs.

If a confirmed collection is missed or cannot be completed because the customer has not brought suitable transport or securing equipment, we may require a new appointment and charge reasonable storage or handling costs where these have been incurred.

We may deliver an order in instalments where reasonably necessary.

12. Inspection, damage and shortages

Inspect the packaging and goods as soon as reasonably possible after delivery and before installation or modification.

Visible transit damage, missing items or an incorrect delivery should be reported promptly and, where reasonably possible, within two business days of delivery. Include the order number, photographs of the packaging and product, and a description of the issue.

Hidden defects should be reported promptly after discovery. Do not install, alter or dispose of an item that may be damaged or defective before giving us a reasonable opportunity to inspect it or provide instructions.

A delay in reporting does not automatically remove a valid legal right, but it may affect our ability to investigate the issue or recover the loss from a carrier.

13. Risk and ownership

Risk in the goods passes to the customer on completion of delivery or, for a collection order, once the goods have been loaded into the customer's vehicle. Ownership does not pass until we have received payment in full for the goods and any other sums due to us.

Until ownership passes, the customer must keep the goods identifiable, properly stored, protected and insured, and must not remove any identifying labels.

14. Measurement, suitability and installation

The customer is responsible for checking site measurements, service positions, access, wall construction, floor levels, load capacity, clearances and product suitability before ordering and installation.

Products must be installed by competent persons in accordance with the supplied instructions, applicable regulations and good trade practice. Plumbing, electrical work, wall fixing, sealing and structural support are not included unless expressly agreed.

We are not responsible for losses caused by incorrect site measurements, unsuitable fixings, inadequate support, poor installation, unauthorised alteration or incompatibility with third-party products.

15. Two-year manufacturing-defect warranty and remedies

Subject to these terms, we provide the original trade purchaser with a two-year warranty against manufacturing defects in materials or workmanship. The warranty begins on the date the goods are delivered.

The warranty applies where the goods, under normal intended use and proper installation and care, materially fail because of a manufacturing defect. It is not a change-of-mind returns policy and does not guarantee that a full unit will automatically be replaced or refunded.

A warranty claim must be made by the trade account holder promptly after the suspected defect is discovered and within the two-year warranty period. The claim must include the order number, a clear description of the issue and reasonable photographic or video evidence. We may ask for further information, inspect the goods or require the affected item or component to be returned.

If we confirm a valid manufacturing defect, we may, at our option and within a reasonable time:

• repair the affected goods or component;
• supply a replacement component;
• replace the affected goods where repair or component replacement is not reasonable;
• provide an appropriate price reduction or account credit; or
• refund the price paid for the affected goods where another remedy is not reasonable.

Because the products are made and finished to order, a replacement may be subject to a reasonable manufacturing lead time. Minor colour, sheen or material variation between the original goods and a later replacement component is not by itself a defect.

Do not install goods where an issue is reasonably apparent and do not arrange third-party repair, replacement, removal or refitting at our cost without our prior written approval. We will give return or collection instructions where these are needed for an accepted claim.

This express warranty is in addition to any term or liability that cannot lawfully be excluded or restricted. Its expiry does not remove any right that the customer may have under applicable law, although any such claim remains subject to the contract, the facts and applicable limitation rules.

16. Warranty exclusions and matters not treated as manufacturing defects

Unless directly caused by a manufacturing defect, the two-year warranty does not cover:

• normal wear and tear;
• minor variations inherent in hand-finished or made-to-order products;
• colour differences caused by screens, lighting, samples, age or separate production batches;
• damage caused by standing water, excessive humidity, poor ventilation, harsh chemicals, abrasives or failure to wipe spills promptly;
• movement, cracking or damage caused by building movement, an uneven surface or unsuitable installation conditions;
• damage caused by misuse, impact, overloading, neglect, incorrect cleaning or failure to follow care instructions;
• defects caused by third-party products, worktops, basins, taps, wastes, fixings or installation; or
• alteration, cutting, drilling, repair or refinishing not authorised by us.

17. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the paragraph above:

• we are not liable for loss of profit, revenue, business, contracts, goodwill, anticipated savings or any indirect or consequential loss;
• we are not liable for removal, refitting, installation or remedial costs unless we agreed those costs in writing before they were incurred; and
• our total liability arising from an order will not exceed the price paid or payable for the goods giving rise to the claim.

The customer is responsible for maintaining appropriate business, installation, transit and public liability insurance.

18. Intellectual property

All intellectual property rights in our website, product designs, drawings, photographs, renders, samples, specifications, branding and content remain owned by us or our licensors. No rights are transferred except the limited right to use supplied materials for the legitimate resale and promotion of our products.

Our materials must not be copied, adapted, reverse engineered or used to manufacture competing products without written permission.

19. Data protection

We process personal data in accordance with our Privacy Policy. Customers must ensure they have a lawful basis for providing us with personal information about employees, clients, delivery contacts or other individuals.

20. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, fire, flood, epidemic, industrial action, transport disruption, utility failure, cyber incident, shortage of materials, supplier failure, government action or carrier disruption.

We will take reasonable steps to reduce the effect of the event and resume performance. If it continues for a prolonged period, either party may discuss cancellation of the affected part of the order, subject to payment for completed work and committed costs.

21. Suspension and termination

We may suspend supply or terminate a contract where the customer fails to pay on time, becomes insolvent, provides materially inaccurate information, breaches these terms, misuses a trade account or where continuing supply would expose us to legal, credit or reputational risk.

Termination does not affect rights and liabilities that arose before termination.

22. Notices

Formal notices under a contract must be in writing and sent to the email or postal address stated in the order, account or these terms. Routine customer-service communications may be sent by email.

23. General

If any provision is found invalid or unenforceable, the remaining provisions will continue in force.

A delay in enforcing a right is not a waiver of that right.

The customer may not transfer the contract without our written consent. We may transfer it as part of a business reorganisation or sale, provided this does not materially reduce the customer's rights.

No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

24. Governing law and jurisdiction

These terms and each contract are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless we agree otherwise in writing.

25. Contact

Questions about these terms or an order should be sent to:

Email: hello@danielroe.co.uk
Postal address: Belwood & Roe Ltd, 38 Dewsbury Road, Ossett, WF5 9NQ